Refund policy

Returns & Refunds Policy

Order Cancellations
Orders are processed automatically once placed. To request a cancellation or change, email info@norviss.com with your order number and the subject "Cancel Order" within 2 hours of purchase. After this window, your order has entered fulfillment and can no longer be modified.

Return Eligibility
We accept returns only for items that are defective, damaged, or incorrect. To be eligible, your item must be unused, in its original packaging, and reported to us within 7 days of delivery with clear photo or video evidence.

We do not accept returns for:

  • Change of mind or buyer's remorse
  • Currency misunderstandings when placing an order
  • Minor variations in color or finish
  • Orders undeliverable due to incorrect address information provided by the customer

Damaged or Incorrect Items
Please inspect your order upon arrival. If your item arrives damaged, defective, or incorrect, contact us within 7 days at info@norviss.com with clear photos or a short video showing the issue. We will review your case and offer a replacement or refund where applicable.

Exchanges
If you received a damaged or incorrect item and would like a replacement, please contact us first at info@norviss.com. In most cases you will not need to return the original item. We do not offer exchanges for change of mind or incorrect selections made at checkout.

European Union — 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel within 14 days of receipt under EU consumer law. To exercise this right, contact us at info@norviss.com within 14 days of delivery.

Please note:

  • Return shipping costs are the customer's responsibility unless the item is defective, damaged, or incorrect.
  • Refunds are issued for the item's purchase price only; original outbound shipping costs are non-refundable, except in cases of a defective, damaged, or incorrect item.
  • To qualify for a full refund, the item must be returned unused and in its original packaging. If the item shows signs of use beyond what's reasonably needed to check it works, we may deduct an amount reflecting that reduction in value from your refund.
  • Once your returned item is received and inspected, refunds are processed within 10 business days to your original payment method.

If your item arrives damaged, defective, or incorrect, contact us within 7 days at info@norviss.com and we will resolve it at no cost to you.

Refunds
Refunds are issued only for confirmed defective or incorrect items, or valid EU cooling-off cancellations. If approved, your refund will be processed to your original payment method within 10 business days. If 15 business days have passed since approval and you have not received it, contact us at info@norviss.com.

Contact
For any questions about your order, returns, or replacements, reach out to us at info@norviss.com and we will get back to you promptly.